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Information on ordering by phone and mail, Shipping, Returns, Privacy, Trust and Contact
The fastest, safest and easiest way we have for you to place an order is by Telephone with a valid Visa or Master Card at either one of the numbers below.
1-877-809-5303 (toll free in the U.S.)
(outside the U.S.) 313-271-9001
Telephone sales hours are:
Monday-Friday 7AM-11PM (est)
Saturday 10AM-3PM (est)
Should you ever have trouble getting through at 1-877-809-5303 you can leave a Voicemail or send an eMail with your Phone # and a good time to reach you and someone will contact you for your order.
The 2nd option we have for ordering is through the mail. This option allows you to pay with Visa, MasterCard, cash, check (payable to Theisen Clock & Novelty) or money order (U.S.P.S money orders are best) Just print the Order Form, fill it out and mail it to.
Theisen Clock & Novelty
Taylor, Mi 48180
or toll free at...
Theisen Clock & Novelty
It is the policy of Theisen Clock & Novelty to respect the privacy of its customers and the those doing business through this Website. As such, No information exchanged with Theisen Clock & Novelty will ever be sold, distributed or bartered in anyway to any other Party, Business or Entity.
Theisen Clock & Novelty handles it's own Credit Card Processing with a real Terminal through an established Credit Card Processing company just as if you were buying Gas or shopping at Sears, so your Credit Card information is never compromised by fourth or fifth party Web processing. Note that all Card information is "blacked out" for shipping.
We realize that some of you are hesitant about buying online and with all the misinformation in the media about online shopping, there is little that can be done to bolster your faith in making a purchase.
The few things we can do to possibly help you feel more comfortable with doing business with Theisen Clock & Novelty are...
1.) Provide you with a little background. Theisen Clock & Novelty is the product of seven (plus) years of hard work, a little fun and a lot of frustration to get to this point.
The original idea for this business came after finding out the Cutter Grinding Shop that Brian Theisen had worked at for 10 plus years was closing. Not wanting to start over on the bottom rung at a new shop, He decided to start on the bottom rung of his own shop by taking his long time (20 + years) hobby of Woodworking and applying the production skills learned as a Cutter Grinder and an earlier background in retail to start his own business... Thanks Jim !
2.) Provide you with links alexa where you can find out a more Theisen Clock & Novelty as well as http://www.archive.org/ where you can verify that Theisen Clock & Novelty has been online since 2002
But in the end, it's a matter of trust
Returning items for refund
Refunds may be given for items returned in the exact condition they were sent. However shipping and handling charges are not refundable. No refunds will be given on goods returned that have been used or damaged due to poor return packaging or shippment. Returns are subject to a 20% handling charge.
All return/defect claims must be made within 30 days of purchase.
Credits will be issued within 30 days of the end of the month in which an item has been returned.
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